A: You always have control of your billing information. We can provide you monthly backups of all the billing information to-date. Your data belongs to you at all times. In fact, with our technology, your data is accessible in real-time from your office and from home.
A: Upon receipt of the EOB we will immediately follow up on any denied or rejected claims. In addition, if we have not received an EOB within 30-35 days, we will initiate a follow-up with the insurance company. Any claims that require an appeal will be sent on paper along with a letter of appeal and any required documentation. We work on each claim until it has been paid or a reasonable response for non-payment has been given.
A: Absolutely not. All we require are the following:
Patient Information Form
Front and back copy of the patientís insurance card(s)
A signed copy of the Superbill/Encounter Form by the Physician which includes CPT and ICD-9 codes
If office notes are required by the insurance company in order to process the claim, we will contact your office and ask for a copy of the office notes for payment purposes.
A: Absolutely not. In fact, you donít need any software or hardware. If you would like to access your account, all you need is a computer and Internet access. You can securely dial in to our computer system and view your account real-time. The great thing about outsourcing is you eliminate the need for an in-house complete and expensive information technology solution.
A: Absolutely. HealthQuist will provide you a superbill customized for your office and all you will need to do is Xerox them. If you have a computer with Internet access in your office, we can design a superbill that your assistant can print when a patient comes into the office Ė the superbill will contain the necessary CPT and ICD-9 codes and in addition other fields such as patient insurance information, etc can be added.