Patients are the lifeblood of your practice, and maintaining strong relationships with them is crucial. While you invest heavily in marketing to attract new patients, it’s equally important to retain your existing ones. Unfortunately, incorrect patient accounts receivable practices, such as insensitive or aggressive collection methods, can drive them away. Every lost patient not only means lost revenue but also the inability to provide critical care for their health concerns.

At HealthQuist, we offer healthcare AR recovery services designed to help reduce the chance of losing a patient forever. Our soft collection service is a dynamic solution and a preferable alternative to turning patient accounts over to a collection agency. We provide your patients with simple, easy-to-understand steps and flexible payment options to ensure they remain with your practice.

We understand that there’s no one-size-fits-all solution to these challenges. That's why we set up custom protocols with your practice based on various factors such as contact frequency, when calling begins, payment plans, and available discounts. Phone calls are always made by live representatives, never robo-calls, as we believe a human touch is essential to showing the compassion and care that define your practice.