Patients are the lifeblood of your practice. You regularly spend a significant portion of your profits in marketing to new patients, which makes existing patients incredibly important. Sadly, incorrect patient accounts receivable practices, such as insensitive or “hard” collection practices can drive them away. Every lost patient represents not only lost revenue for your practice, but represents an inability to deliver critical care for their health concerns.

At HealthQuist, we offer a soft collection service designed to help reduce the chance of losing a patient forever. It’s a dynamic solution, and a preferable alternative to turning patient accounts over to a collection agency. We offer your patients simple, easy to understand steps and payment options to help ensure they remain with your practice.

Of course, we also understand that there is no one-size-fits-all solution to these challenges. Because of that, we set up custom protocols with your practice based on a wide range of factors, including how often we contact patients, when calling begins, payment plan options offered to make repayment simpler or more affordable, and specific discount options.

Based on the custom protocol created for your practice, phone calls are made by live representatives. We never robo-call your patients; we believe that a human touch is not only necessary, but can help show the compassion and care that is at the heart of your medical office.